Auto Part Store Pro Tip: Increase the likelihood that a driver accepts your Charter

It doesn't happen often but a commercial manager or dispatcher never wants to be in a scenario where they scheduled a Charter (a Charter is a request for a Tonquin Delivery Provider to work for a single auto part store location for a block of time) and it goes unaccepted. Again, this scenario happens infrequently but when it does happen, we realize the impact that it has on an auto part stores ability to get parts out the door.

So we want to give auto parts stores a pro tip that will help them get more of their Charters fulfilled.

Using our expert knowledge of independent workers, their goals, and values that drive the way they work on platforms such as Tonquin, we'll suggest one actionable thing that an auto part store can do the next time their in that scenario.

Pro Tip: Cancel a Charter that is not being accepted by a Delivery Provider and reschedule it as multiple, smaller Charters.

For example, a Charter scheduled from 10am to 6pm can be rescheduled as two Charters; one being from 10am to 2pm and the other being from 2pm to 6pm. And this does not affect the cost.

Independent workers value flexibility, so a Delivery Provider is more likely to commit to a 4 hour Charter than an 8 hour Charter. It does happen but it all depends on the individual and if you are noticing that your 6 or 8 hour Charter isn't getting fulfilled, this is likely the case. So what this does is that in the example above, it allows two different Delivery Providers to give you the coverage you need and raises your chances of getting that coverage fulfilled. Charters can be scheduled in blocks as little as 2 hours so test out any combination and see what Delivery Providers in your area like!

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Life as a Tonquin Delivery Provider - Episode 1

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Canceling Gigs - Impact to your Customers & 3 Actionable Suggestions