Canceling Gigs - Impact to your Customers & 3 Actionable Suggestions

At Tonquin, our job is to help Providers succeed. We do that by helping to educate Delivery Providers about auto parts stores' businesses and what they look for the most as it relates to using services of Independent Delivery Providers on the Tonquin platform.

In this post, we'll be explaining the impact on your customer when you cancel a gig, specifically an hourly gig (a Charter), and three ways that you can take action to perform a better service.

First, we'll give you the the short version of the impact to your customers.

The impact [short version]: Your customers literally lose money. 

The impact [long answer]: When you cancel a block of time that you previously accepted, specifically with less than 24hrs until the gig is going to start, your customer is left to either quickly find another solution to fill the gap or they're left short handed. Their end customers (who you delivery the parts to) are affected by not getting their parts on time or at all because there's no one to deliver them. This directly impacts how much your customer can sell during that time.

Here is what this looks like.

Customers, the auto parts stores, request Delivery Providers for blocks of time to fill gaps in their driver schedule. They know roughly how many deliveries will need to get done throughout the day so they know ahead of time where they might need some help.

Repair shops expect their parts to arrive quickly which means the number of drivers that an auto parts store has available directly impacts how much product (parts) they can sell.

When an auto parts store schedule's a block of time that you accept, that auto parts store is relying on you to show up so that they can sell their parts, deliver them to their customers quickly, and keep their customers business.

When you cancel that block of time that the auto parts store expected you to be there for, they are left short handed and the physical number of deliveries that they can possibly do during that time drops.

When they are left short handed, there is a significant impact to the number of deliveries they can do in that time. Which impacts the overall sales that they can do and leaves their commercial customer unhappy.

Coming soon, auto part stores will have the ability to block certain Providers from seeing their gigs. If you perform a good service, you will have nothing to worry about. However, if you cancel gigs frequently there will be a higher chance of getting blocked. This will be a decision purely made by the auto parts store so that they can continue to rely on the platform and choose to only work with Providers that are reliable and do a good job.

Here are three suggested actions you can take, and maybe are already taking, to solve and improve upon this as a Delivery Provider.

We hope this allows Providers who like and rely on Tonquin for meaningful income to continue to be successful, have opportunities to grow their business, and provide the best services for their auto part store customers.

Please, contact us if you have any questions or concerns!